MGM’s customer-facing operations back to normal after cyber attack

MGM Grand
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MGM Resorts International has notified stakeholders that all of its customer-facing operations are back to normal in the wake of the cyber attack it was subjected to last week.

A major cyberattack caused chaos at MGM properties nationwide with everything from the customer website to the gaming floor and even electronic room keys unable to function properly. 

A group named Scattered Spider is believed to be behind the attack and reportedly demanded a ransom from the casino operator. It is not known how much MGM paid the group. 

But after a week of investigations and work to fix the issues, MGM has notified guests and players that its customer-facing operations are back to normal.

MGM released the following statement: “Our resort services, dining, entertainment, pools and spas are operating normally and welcoming thousands of guests each day. Our gaming floors, including slots, table games, and poker rooms are open. Visitors to all of our properties may use Slot Dollars and FREEPLAY, and our slots are recording gaming spend. 

“Our slot ticket-in/ticket-out systems are up and running, and our amazing employees are available to help guests with any intermittent issues. We thank you for your patience and look forward to welcoming you soon.”

Scattered Spider is also believed to be the cause of a cyber attack on Caesars Entertainment, too. Caesars, via an SEC 8-K filing, told investors and guests that the group obtained the social security numbers of its rewards program members. 

The group obtained a copy of the company’s Caesars Rewards database, including the driver’s license numbers and Social Security numbers of many patrons. Accordingly, the company is offering free credit monitoring and fraud protection services for all Caesars Rewards members. Impacted customers will also be notified.