BetMGM has discovered a data security breach within its operations and has notified its users that several patron records have been obtained in an unauthorized manner.
Varying per customer, the operator noted that the personal information affected by the issue included name, contact information (postal address, email address, and telephone number), date of birth, hashed Social Security number, account identifiers (player ID and screen name), and information related to BetMGM transactions.
BetMGM believes the issue occurred in May 2022, and once it was discovered on November 28, the operator launched an investigation and cooperated with security experts to pinpoint the nature and scope of the matter.
The operator added that it currently has no evidence that users’ passwords or account funds were accessed, its online operations were not compromised, it is coordinating with law enforcement, and it is taking measures to further improve its security.
Adam Greenblatt, CEO of BetMGM, commented: “We are taking this matter very seriously and are working quickly to investigate it. The security of our platform and our patrons’ data is a top priority for BetMGM. We regret any inconvenience this may cause.”
BetMGM recommended that its patrons remain alert for any suspicious activity or unsolicited communications regarding their personal information. Free credit monitoring and identity restoration services will be provided to affected users for two years as well.
The operator has also posted FAQs on its website to provide customers with more information regarding the security breach.
