Virginia Lottery fines Betway $20K for contacting self-excluded patrons

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Betway has to pony up $20,000 for violations related to vendor registration and responsible gambling policies in Virginia.

According to the report posted by the Virginia Lottery, in May of this year, Betway accidentally communicated to a group of self-excluded individuals about “account technology issues and account creation”. Six of those individuals were on the Virginia Lottery’s self-exclusion list, while another 94 were on Betway’s internal list of individuals who were either self-excluding or on a cooling-off period.

In addition to that violation, Betway also self-reported to the lottery that its trading partner, which is part of Betway’s larger parent company, Super Group, was not properly registered as a vendor in the state.

Betway has agreed to pay the $20,000 and told the lottery it has taken steps to remedy the vendor issue and ensure the mistake involving self-excluded patrons will not happen again.

SBC Americas reached out to Betway for comment but has not received a response at time of publication.

It has been two years since the Virginia Lottery issued a fine to an operator. The last time the group fined a sportsbook was a $10,000 fine against FanDuel issued in 2021 when the operator violated responsible gambling regulations.

Since online sports betting launched in Virginia in January 2021, there have been a grand total of three financial penalties issued to operators for regulatory violations.