Merkur Gaming has been touring its Tech Treffen 2018 information and product seminar throughout the Latin American region, recently visiting Mexico, Colombia and Peru. The bi-annual initiative, aimed at technical staff, has been such a tremendous success said the firm, that plans are afoot to make the event an annual happening.

Presented by Ricardo Espinosa, Product Manager of Merkur Gaming Mexico, all three of the Tech Treffen events were designed to build and further enhance customer loyalty by reducing operators’ machine down time and thus costs by solving easily fixed technical issues through greater and more in-depth technical knowledge of the company’s products on site.

Working on his home ground in Mexico City, technical expert Espinosa was supported by members of the Merkur Gaming Americas team as he led a full house of delegates through a wide selection of technical topics. He presented his audience with a host of hands-on tips that were universally agreed to be both practical and efficient fixes for commonly faced service issues. Every attendee was presented with a certificate of achievement at the end of the events.

From Mexico, Tech Treffen moved on to Bogota, Colombia, where the event was held at the Camara de Comercio with Rudy Borgato – the commercial manager of CPI – joining as a special guest presenter. The day involved a high level of interaction between the attendees and the presenters. There was also a great deal of practical experience, where the attendees were able to apply their knew knowledge ‘live’ and in real time.

The final stop on the Tech Treffen whistle stop tour was held on November 19 at the Crowne Plaza in Lima where, again, a full house with some 60 delegates was in attendance. Once more, the highlight of the day was the interaction between delegates and the Merkur Gaming team, with a wealth of practical tuition and advice on offer.