Scientific Games Corporation has completed the installation of its casino management system solution at Wind Creek Bethlehem Casino in Pennsylvania. The facility hosts 3,399 slot machines and 178 tables, all of which will be managed and monitored by a suite of Scientific Games Systems products, including SDS, CMP, iVIEW4, TableView, Beverage Ordering Service System, and Servizio.
John Enriquez, Chief Information Officer, Wind Creek Hospitality, said: “Scientific Games’ suite of casino management products is unparalleled in the industry. Their ability to customize and integrate their system with Wind Creek’s proprietary player loyalty system was integral in tying together our growing portfolio of Wind Creek properties, creating an enhanced customer experience for all our valued customers.”
SDS is an integrated slot accounting system that continually monitors slot machines, other gaming devices, and customer gaming activity throughout the casino property. CMP is the company’s player-tracking and customer-relationship system that helps operators manage and evaluate the database of players throughout the casino.
iVIEW 4, the firm’s next-generation player interface, enables the casino to show dynamic marketing content, animations and videos on the gaming machine, while supporting cardless/cashless play, and offering instant response through a sophisticated multitouch display.
TableView allows floor operations staff to enter real-time player ratings and issue customer comps and markers right at the gaming table via the ease and simplicity of a mobile device.
Servizio Mobile Service Solutions enhance customer service through a suite of customizable mobile apps for casino personnel that enable jackpot processing, player registration, proactive slot maintenance, and more – all from handheld mobile phones or mobile tablets.
Derik Mooberry, Executive Vice President and Group Chief Executive of Gaming for Scientific Games stated: “We are thrilled to add Wind Creek Bethlehem to our continued partnership with Wind Creek Hospitality, providing them with our industry-leading casino management solutions, including the award-winning iVIEW 4 which will open up a whole spectrum of player engagement for the property, including dynamic marketing and enhanced customer service and employee operations, creating a best-in-class experience for their players.”
